DOMESTIC SHIPPING

We offer FREE domestic shipping within the United States on orders over $100. Orders under $100 will be charged standard shipping and handling flat rates. Shipments are sent via USPS, unless otherwise specified by the customer. Orders are typically processed and shipped within 1-3 business days. Expedited shipping is available at an additional charge.

 

INTERNATIONAL SHIPPING

We currently cannot accommodate international shipping as we're a small business. However, if you're an international customer you can order all of our products on Garmentory for worldwide shipping.

 

RETURNS

If you aren't over the moon with your purchase, returns for refund are accepted within 14 days of receiving your order. Returns are only accepted in new, unworn condition with original tags attached. Items sent back to us without first requesting a return will not be accepted. Please follow the instructions to make a return:

1. Email hello@dooznyc.com with your return request so we can send you a return shipping label. You will be charged a flat fee of $10 for the return shipment, which will be deducted from the original purchase amount. 

2. Print the shipping label and pack your item(s) neatly and securely in the original packaging or a similar package. Tape the shipping label on the box/mailer.

3. Drop off the package at your nearest USPS location. 

*Please note: We do NOT accept returns from purchases made at in-person pop-ups, trunk shows or events. All sales are final. Exchanges are accepted on a case by case basis.

Once the item(s) are received in our warehouse, your refund will be credited to the original form of paymentPlease note, it can take up to 10 working days for refunds to appear in your bank account. If items are returned in worn condition and do not have original tags attached, the refund will not be processed.

 

EXCHANGES

Want to exchange your item for a different size or color? We've got you covered. Please follow the instructions below:

1. Email hello@dooznyc.com with your exchange request so we can send you a return shipping label for the original item. You will be charged a flat fee of $10 for the exchange shipment.

2. Print the shipping label and pack your item(s) neatly and securely in the original packaging or a similar package. Tape the shipping label on the box/mailer.

3. Drop off the package at your nearest USPS location. 

4. Upon receipt, we will swap the original item for the new item and send the second shipment back to you, FREE of charge.

 

OTHER QUESTIONS?

We're all ears! Email us at hello@dooznyc.com.