FREQUENTLY ASKED QUESTIONS
ORDERs
Orders must be placed directly on our website or through Instagram / Facebook checkout.
All orders are processed in US Dollars (USD).
We accept all major credit cards including Visa, MasterCard, Discover, and American Express. We also accept Apple Pay, Google Pay, Shop Pay and PayPal.
Once your order is placed, you cannot cancel it. Please email hello@dooznyc.com for assistance.
SHIPPING AND DELIVERY
Standard domestic USPS GROUND shipping (5 business days) is FREE for all orders, no minimum requirement. If you need to receive you package sooner please select from the menu of shipping services and choose the desired shipping method. All expedited shipping is paid for by the customer.
We don't offer international shipping on our website, but you can shop most of ur products worldwide on Garmentory.com.
RETURNS AND EXCHANGES
Returns are accepted within 14 days of purchase. The item must be unused and unworn with original tags attached. Please email hello@dooznyc.com for your return request and we will send you a shipping label. Customers are responsible for return shipping costs. Check out our complete Returns / Exchanges policy for details.
To exchange an item, please email hello@dooznyc.com with your exchange request. Check out our complete Returns / Exchanges policy for details.
PRODUCT INFO
We proudly manufacture Dooz right here in the USA. Everything is designed in NY and our pieces are handmade in Los Angeles and New York (and some are made by the founder, herself).
Size charts can be found on each product page underneath the Add to Cart button. Click on the "View size chart" hyperlink for the complete size chart and measurements. If you're in between sizes it's always safe to size up. If you have any specific sizing questions please email us at hello@dooznyc.com and we'd be happy to guide you.
We do our best to ensure all items sold are of the highest quality and standard. However, if you receive a faulty or damaged item please contact us at hello@dooznyc.com so we can review the issue and come up with a solution.
Wear and tear happens! If your handbag needs a repair, please email hello@dooznyc.com with photos and a detailed description of the damage and we will assess what can be done. If the item can be repaired, we will send you a pre-paid shipping label so you can ship the item directly to our manufacturer in Los Angeles. Repairs typically take 2-3 weeks and potential costs are on a case-by-case basis.
CUSTOMER SERVICE
Email us at hello@dooznyc.comand someone will get back to you within 24 hours. Or you can fill out our contact form.