We offer a flat shipping and handling rate of $15 for all domestic orders within the United States. Shipments are sent via UPS or USPS, unless otherwise specified by the customer. Orders are typically processed and shipped within 3-5 business days. Please allow an additional 3-4 business days for transit time on all standard shipments. Expedited shipping is available at an additional charge. At this time we do not accommodate international shipping.

Exchanges are accepted within 5 days of receiving your order. Items must be in new, unworn condition with original packaging.

To initiate an exchange:

1. Email hello@dooznyc.com with your exchange request. Include your Order Number in the subject line. We will provide a return shipping label, and the shipping cost will be deducted from your original purchase amount.
2. Pack your item securely in its original packaging (or a similar box/mailer). Print and attach the shipping label.
3. Drop off the package at the carrier’s nearest location.
4. Once we receive the original item, we will ship your exchange. A $15 flat rate fee applies to cover shipping costs.

Returns for a refund are accepted within 5 days of receiving your order. Items must be in new, unworn condition with original tags attached. Items sent back to us without first requesting a return will not be accepted.

To initiate a return:

1. Email hello@dooznyc.com with your return request. We will provide a return shipping label. A $15 shipping and handling fee will be deducted from your refund.
2. Pack your item securely in its original packaging (or a similar box/mailer). Print and attach the shipping label.
3. Drop off the package at the carrier's nearest location.
4. Once we receive the item and confirm it is in its original condition, your refund will be credited to the original form of payment. Please allow up to 10 business days for refunds to appear in your account. If items are returned in worn condition or without original tags, the refund will not be processed.

All sale and markdown items are final sale and not eligible for returns. Exchanges may be considered on a case-by-case basis. We do not accept returns on purchases made at in-person pop-ups, trunk shows, or events.