FAQ


Where can I purchase Dooz?

Dooz pieces are exclusively available at dooznyc.com and cannot be purchased through any other website or store, so you've come to the right place!

How do I care for my Dooz pieces? 

Treat your items with care and they will last you many moons! See the Dooz + Don'ts section of each product page for everything you need to know about caring for your Dooz pieces.

What currency do you charge?

All of our products are priced in US dollars (USD) and your credit card will be charged in US dollars.

What payment methods do you accept?

We accept Visa, MasterCard, Discover, and American Express cards. We also accept Apple Pay and Google Pay.

How can I contact you? 

You can email to customercare@dooznyc.com and someone from our customer service team will get back to you within 24 hours. If you send us an inquiry on a weekend we will be sure to get back to you during the week.

What size should I order?

We understand selecting a size can be difficult when ordering online. That's why we created a size guide, which can be found in the details section of each product page. 

Where are Dooz pieces made?

We proudly manufacture Dooz right here in the USA! We design everything in New York and work with expert craftsmen in Los Angeles, California who make our visions come to life. 

What if the item I received is damaged or faulty?

At Dooz we do our best to ensure all items sold are of the highest quality and standard. However, if you receive a faulty or damaged item please contact us at customercare@dooznyc.com so we can review the issue.  

What if I want to change or cancel my order?

Once you place an order on our website, it cannot be changed or cancelled. 

Do you offer gift cards?

Sorry, we don't offer gift cards yet!