FAQS

ORDERS

How do I place an order? 

Orders must be placed directly on our website or through Instagram / Facebook checkout.

What currency do you charge? 

All orders are processed in US Dollars (USD).

What payment methods do you accept?

We accept all major credit cards including Visa, MasterCard, Discover, and American Express. We also accept Apple Pay, Google Pay, Shop Pay, and PayPal.

What if I want to cancel my order?

Once your order is placed, you cannot cancel it. Please email hello@dooznyc.com for assistance.

 

SHIPPING & DELIVERY

How much is shipping?

Standard domestic shipping (3-5 business days) is FREE for all orders. If you need to receive you package sooner, please select from the menu of shipping services and choose the desired shipping method. All expedited shipping is paid for by the customer.

Do you offer international shipping?

We don't offer international shipping on our website, but you can shop most of ur products worldwide on Garmentory.com.

 

RETURNS / EXCHANGES

Do you accept returns?

Returns are accepted within 14 days of purchase. The item must be unused and unworn with original tags attached. Please email hello@dooznyc.com for your return request and we will send you a shipping label. Customers are responsible for return shipping costs. Check out our complete Returns / Exchanges policy for details.

Do you accept exchanges?

To exchange an item, please email hello@dooznyc.com with your exchange request. Check out our complete Returns / Exchanges policy for details. 

 

PRODUCT INFO

Where are Dooz products made?

We proudly manufacture Dooz right here in the USA. Everything is designed in NY and our pieces are handmade in Los Angeles and New York (and some are made by the founder, herself).

What size am I?

Size charts can be found on each product page on the right hand side towards the bottom. Click on the navy tab labeled "What's my size?" for the full size chart and measurements. If you're in between sizes it's always safe to size up!

How do I care for my pieces?

Each piece has specific care instructions, which are listed on the product page below the product description.

What if the item I receive is damaged or faulty?

We do our best to ensure all items sold are of the highest quality and standard. However, if you receive a faulty or damaged item please contact us at hello@dooznyc.com so we can review the issue and come up with a solution.

Do you offer handbag repairs?

Wear and tear happens! If your handbag needs a repair, please email hello@dooznyc.com with photos and a detailed description of the damage and we will assess what can be done. If the item can be repaired, we will send you a pre-paid shipping label so you can ship the item directly to our manufacturer in Los Angeles. Repairs typically take 2-3 weeks.

 

COMPANY INFO

Where are you based?

We are based in New York and our fulfillment center is in New Jersey.

Can I shop your products in person?

You can shop Dooz IRL at our many pop up events! Check out our Eventbrite page for our events calendar. You may also find our pieces in select boutiques across the country.

Do you offer gift cards?

Yes, gift cards can be issued in any amount. To request an e-gift card please email hello@dooznyc.com.

Do you wholesale your products?

If you are a retailer and interested in carrying Dooz in your store, please email us at info@dooznyc.com and we'll send you our wholesale line sheet and our minimum order requirement.

 

CUSTOMER SERVICE

Have another question?

Email us at hello@dooznyc.com and someone will get back to you within 24 hours. Or you can fill out our contact form.

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